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COVID-19 Information 

Due to the Coronavirus outbreak The Advice Plymouth Drop In and Casework face to face appointments has had to close until further notice.
However, if you are already claiming benefits or are unsure what you might be entitled to, even though you cannot come in and see us, we are still taking calls to update our clients on the way forward, and we can still help with form filling but over the telephone.

We are continuing to support anyone who has enquiries about Personal Independence Payment, Attendance Allowance, Employment Support Allowance, Universal Credit and all other benefits and appeals work including offering a benefits check for anyone who might need it especially if considering making a new claim to Universal Credit from legacy benefits.

As usual we are also supporting anyone who has Council Tax, Housing Benefit and Child Tax Credit queries.

We are working closely with Plymouth City Council and our Board of Trustees and Senior Management Team to manage the risks to the smooth running of the service we deliver related to the outbreak of Coronavirus (COVID-19).

We understand this is a worrying time for everyone and we would like to reassure you that we are continuing to support as many people as we can, even though many of the Information & Advice team are working from home.

We are still open Monday – Friday 9.00am – 5.00 pm for all benefit and general advice, and you can contact us on 01752 201900 or alternatively on the Advice Plymouth number 0300 3309 043

Useful Tel No’s and Websites:

PIP Helpline: 0800 917 2222
Attendance Allowance Helpline: 0800 731 0122
HMRC Helpline: 0345 300 3900
Universal Credit Helpline: 0800 328 5644