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About Information and Advice

Information & Advice are pleased to advise the Drop In and Casework will re-open on Monday 7th September, however this will be with reduced hours as follows:

10.00 – 12.00 noon and 1.00 – 3.00 pm

If you have a booked appointment you will need to advise the staff member on the door and you will be collected by the Caseworker.
If you wish to get some general advice you will be directed to one of our staff/volunteers who will be able to assist you.
Although we have safety measures in place for staff and the public you WILL be required to wear a mask.

Please Note:

If you wish to have help to complete a benefit form please contact 01752 201766 and we will arrange an appointment for you by telephone.
You may be asked by the member of staff on the telephone to obtain an extension on the time allowed for the return of the form. 
Please do not come to the Drop In, as we will not be able to book appointments there.

You can still use the above number for general enquiries if you are unable to come to Ernest English House.
We may not be able to answer you enquiry immediately but a member of the team will get back to you as soon as they can.

Information and Advice provides a specialist disability service to support people with physical or sensory impairment, disability, long term health conditions and mental health issues.

Information and Advice also work with patients and carers at Mount Gould Hospital and provides an advice service to adults and children with Cystic Fibrosis at Derriford Hospital.

We have Mental Health Support Worker's who are able to meet with clients and support them in accessing the Advice Plymouth and Information and Advice services. There are Drop-In service's at Crossroads and the Endeavour Block in HMS Drake. We also work closely with the Memory Service at Mount Gould and with the local Alzheimers society and visit the Glenbourne Unit.

Some of the issues we can support with are:

Opening Hours

Monday - Friday - 9.00am – 5.00pm (The last assessment will be @ 4:15pm)

We are closed on all Bank Holidays and the week between Christmas and New Year.


Information and Advice
Ernest English House
Buckwell Street

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0300 3309 043