A charity at the heart of our community, supporting and inspiring people to improve their physical and mental health and wellbeing.

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Our Fundraising Promise

Improving Lives Plymouth has made a public promise to adhere to best practice, honesty, transparency, clarity and accountability in all fundraising activity, enabling you to give with confidence.

We hope that our membership of fundraising regulator will build trust and confidence in charitable giving and, ultimately, encourage more people to provide vital support for our services.

Our Fundraising Promise to You

  • We will commit to high standards.
  • We will be clear, honest and open.
  • We will be respectful.
  • We are fair and reasonable.
  • We are accountable and responsible.

Should you have any concerns about the way we fundraise, we have a robust complaints process. We encourage you to get in touch with your feedback. And, if you are unsatisfied with the way we handle your concerns, you can also contact the Fundraising Regulator.

To access our Fundraising Complaints Policy click here.

To make a complaint about our fundraising practices please do not hesitate to contact:

By Post: Improving Lives Plymouth, Ernest English House, Buckwell Street, Plymouth, PL1 2DA.

By Email: ilp@improvinglivesplymouth.org.uk.

By Phone: 01752 201766.