Advice Plymouth Volunteer

Role Summary

Improving Lives Plymouth and Citizen’s Advice Plymouth work in partnership in a joint contract commissioned by Plymouth City Council to provide information and advice services across Plymouth, known as Advice Plymouth. The service provides telephone and face to face support. You will support clients of Advice Plymouth by advising on a variety of matters including welfare benefit and other cost of living queries within our drop-in service at Ernest English House.

Main Tasks

• Meet with client face to face to support with enquiries around variety of issues.
• Work closely with the drop in coordinator to support with client issues, obtaining next steps to be able to work with a client to support them to navigate the outcomes available.
• Work on Charity log to complete clear and concise notes.
• Report any concerns to the drop in coordinator.
• Support with other general administration tasks, such as outgoing calls, photocopying, updating client records as directed by line management.

Skills Required for this Role

• Ability to support individuals
• Ability to promote change and demonstrate professional behaviours
• Communication and inter-personal skills, with the ability to empathise with the needs of people using our services
• Ability to deal appropriately with confidential matters
• Good IT skills
• A positive, energetic and solution focused approach
• Ability to work in stressful and sometimes conflicting situations – a staff member is available for direct support

Additional/Specific Suitability’s:

DBS Check Required, ILP will cover the cost of the DBS check 

Age restriction 18+

Disabled Access Yes

Expenses Yes, mileage and parking

Insurance Yes, ILP have public liability cover which includes volunteers

Training Yes, role specific induction and training

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