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Emergency Planning

Carers Emergency Response Service (CERS)

This service provides specialist short-term emergency home-based cover (up to 72 hours) to those people who are looked after at home by an unpaid carer in cases when a carer has an emergency and can no longer provide care. 

To apply for short term emergency support please visit J&C Healthcare Limited via Carers Emergency Response - J&C Healthcare Ltd (jchealthcareltd.co.uk) and complete the CERS form.

If you require any further information please contact the service either via phone 07474297040 or email: cers@jchealthcare.co.uk.

Planning for an emergency – ‘What if…?’ Emergency Plan

Each section of the plan will prompt you to record important details and wishes. An emergency plan is a record that needs to contain basic, useful information to help others when looking after the person (or persons) you care for.  For some, particularly those who are caring for people with severe or complex needs, the plan may include pre-arranged support from statutory or private agencies.

To find out more about emergency planning:

https://www.carersuk.org/help-and-advice/practical-support/planning-for-emergencies

How do I fill out my ‘What If…’ Emergency Plan?

Print out the sheets you need to complete below and use them to record the information you wish to be known to help others. If needed, use more sheets if you have a lot of information to record.  Put all the sheets together, with the front cover on top, so it is easily recognisable to others. If you do not have access to a printer and require a printed pack please call us on 01752 201900.

You can also download all the sheets together here as a PDF

Front cover sheet

Put it at the front of your plan – this will make it easily seen, should it be needed in an emergency. Click here for the PDF sheet 

Guidance notes

All the information and guidance needed to complete your plan – please take a little time to read these notes as they will help you consider what you need to include in your plan. Click here for the PDF sheet. 

Contents Checklist

A handy sheet for you to tick off all the pages you have completed – it will help you and others know what your plan includes. Click here for the PDF sheet and here for the editable Word document.

Information to be stored in your Message in a Bottle

Use this form if you have a Message in a Bottle pot in your fridge – the form includes all the information the emergency services would need to know, in the event of an emergency. Click here for the PDF sheet and here for the editable Word document.

Friends and family who support me

This is a very important section of your plan – it helps you list all your family and friends who support you, with their contact details and description of how they help you.  Please make sure you ask for their agreement to their personal details being held in your plan. Click here for the PDF sheet and here for the editable Word document.

Professionals who support me

Another very important section to complete – use this sheet to record the contact details of all the people who regularly support you from different organisations (for example your Carer Support Coordinator or Occupational Therapist) and how they help you. Click here for the PDF sheet and here for the editable Word document.

My pets

Do you own one or more pets?  Use this sheet to record details about them – so should anything happen, you know they will be looked after as per your instructions.

Please ensure you receive prior consent from the people who have agreed to care for your pet/s to record their personal details on this sheet. Click here for the PDF sheet and here for the editable Word document.

Services I use regularly

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Use this sheet to record details of all services you have in place to support you – for example, a cleaner or food delivery service. Click here for the PDF sheet and here for the editable Word document.

Useful contacts

Keep all the useful telephone numbers you may need in one place!  We have started you off with a couple, add any details that you think would be of use. Click here for the PDF sheet and here for the editable Word document.

My planning pages

The diagrams on this page will help you to consider the most important things you need to plan for. Click here for the PDF sheet and here for the editable Word document.

I am a carer – information about me

This is where you can write down useful information about yourself and your own needs.  It includes details of your own care and support needs as well as details of your caring role(s). Click here for the PDF sheet and here for the editable Word document.

I have a carer – information about the person you care for

This can be completed by the person you care for, with your help if needed.  It includes information about them, their care needs, capacity and interests. Click here for the PDF sheet and here for the editable Word document.

Medication information

Keep all the details of medication taken by yourself and the person you care for on one sheet – it also includes a timetable to help others understand your medication routine. Click here for the PDF sheet and here for the editable Word document.