Improving Lives Plymouth is committed to providing high‑quality services. We welcome all comments—compliments, feedback, or complaints—as they help us understand what we do well and where we can improve. 

- Within 3 working days: A team member will contact you to discuss your concern and try to resolve it informally.

- If escalated: A manager will investigate and may arrange a meeting within 7 working days.

- Outcome: You will receive a response within 10 working days of that meeting.

If you’re still unhappy, you can appeal by submitting another online form or writing to:

The CEO will respond within 10 working days. If the complaint involves the CEO, the Chair of Trustees will investigate. A final written decision will be provided within 30 working days. 

Your views help shape our services, support future development, and contribute to funding and quality assessments. 

If you want a response, please provide your name and contact details. Any personal information you give will be stored securely and only shared with Improving Lives Plymouth and its service partners.