Utility and Energy Concerns

We provide advice and support for people experiencing difficulties with energy and utility services, helping you manage bills, understand your rights, and access support.

We can assist with:

• Understanding and checking your energy bills
• Help with gas, electricity, and water supply issues
• Support if you are at risk of disconnection
• Accessing energy debt support or grants
• Guidance on tariffs, meters, and switching suppliers
• Complaints about suppliers or poor service
• Advice for vulnerable customers, including those with disabilities or health conditions

We aim to help you manage your energy and utility services safely and fairly, preventing financial hardship or loss of essential services.

Self-Help Utility and Energy Information

You may also find the following trusted resources useful:

• Citizens Advice – Energy and Utilities
  https://www.citizensadvice.org.uk/consumer/energy
  Advice on switching suppliers, paying bills, and raising complaints.
• Energy Savings Trust
  https://energysavingtrust.org.uk
  Information on energy efficiency, grants, and reducing energy bills.
• Ofgem – Consumer Advice
  https://www.ofgem.gov.uk/consumers
  Official guidance on your rights as an energy consumer.
• National Debtline – Energy Debt Support
  https://www.nationaldebtline.org
  Free advice on managing energy debt and negotiating with suppliers.