“I didn’t know what to do with my problems, but when I came to Advice Plymouth I felt pretty sure and confident. I knew they knew what they were doing. They are amazing – like a bridge that takes you through the valley of difficulties. Thank you for your help and support.”

“I think the service they provide is excellent and absolutely brilliant. They are always there for you when you need help. Everyone there is amazing and I really appreciate everything they do.”

“I felt a bit under pressure as the advisor supporting me got called out twice, with people asking how long he was going to be. I even suggested finishing the form over the phone, but he reassured me we would get it done. He helped settle my anxiety straight away and supported me through it.”

“I am very grateful to the service because every time I come down for advice, I always get the help and support I need.”

“Heidi was wonderful. She was polite, empathetic and very professional. She sorted out my issue, which was a huge relief. After a bad experience elsewhere, she treated me with dignity and respect. I can’t thank her enough.”

“It’s being done up at the moment so accessibility is limited, but staff were very helpful and supportive. I’ll definitely be coming back.”

“I am very grateful for everybody who’s helped me. Improving Lives Plymouth have very kind and heartwarming people who helped calm my anxiety and stress.”

“Christine was really lovely, caring and understanding. She has given me lots of advice and help for moving forward. I’m very thankful.”

“The lady put me at ease immediately and helped me complete forms I’ve been struggling with for months. It was quick and efficient. I only wish I’d come sooner.”