Consumer Problems

We provide advice and support if you are experiencing issues with goods or services, helping you understand your rights and how to take action.

We can support with:

• Faulty or unsatisfactory goods or services
• Problems with contracts or service agreements
• Refunds, repairs, or replacements
• Misleading advertising or consumer scams
• Complaints against landlords, service providers, or utility companies
• Debt and financial disputes arising from consumer issues

We aim to help you resolve issues informally where possible, and guide you on formal complaint procedures or legal options if needed.

Self-Help Consumer Information

You may also find these trusted resources helpful:

• Citizens Advice – Consumer Help
  https://www.citizensadvice.org.uk/consumer
  Advice on your rights, how to make complaints, and next steps if issues remain unresolved.
• Consumer Service – Resolver
  https://www.resolver.co.uk
  A free platform to help raise complaints and resolve disputes with companies.
• Which? Consumer Rights
  https://www.which.co.uk/consumer-rights
  Guidance on consumer rights, warranties, refunds, and service guarantees.