Advice Plymouth Drop-In Service

Our Drop-In Team offers free and confidential advice. We can help you understand your choices, find the right support, and take practical steps to improve your situation.

We provide general advice, as well as specialist support with welfare benefits, including ongoing casework where needed.

How we can help:

• Benefits: making claims, challenging decisions, appeals, and tribunal preparation
• Debt and money worries
• Housing or homelessness issues
• Problems at work
• Consumer issues (goods and services)
• Social care and support for carers
• Energy and utility concerns

If we cannot solve your issue directly, we will help you find the right service that can.

Drop In Opening Times

We are open every Monday - Friday: 9.00am - 4:15pm

We are closed on all Bank Holidays and the week between Christmas and New Year.

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Email

For all queries, please email us at:

advice@improvinglivesplymouth.org.uk

Advice Plymouth Helpline

To speak to someone who will assess your advice needs, please call the number below.
Note, the number below is the general Improving Lives Plymouth helpline.
Once connected, our reception team will direct you to Advice Plymouth.

Phone: 01752 201766

Hospital and Specialist Outreach

In addition to our community Drop-In service, we also provide targeted support within healthcare settings.

• We work with patients and carers at Mount Gould Hospital.
• We provide a specialist advice service for adults and children with Cystic Fibrosis at Derriford Hospital.

This ensures that individuals and families can access advice and support at the point of need, including during periods of ill health or hospital discharge.

We provide a specialist advice service for adults and children at Derriford Hospital, including support to patiemts with Cystic Fibrosis

Note

Due to high demand, it may take several weeks from your initial DWP call to your actual appointment. Once an appointment is booked, our team can help you request an extension from DWP if needed.